Policies & Legals
Impulse Leisure follows the Industry guidance on epilepsy, which is based upon the policy of the National Society for Epilepsy.
We encourage participation in sporting activities, but we also have a responsibility to ensure that people, for whom participation would be inadvisable or even dangerous, are provided with safe opportunities for participation.
TO MINIMISE RISKS:
- People with uncontrolled epilepsy whose condition cannot be controlled by medication should seek their GP’s approval for swimming and other sports
- In no circumstances should people with uncontrolled epilepsy swim alone. They must be accompanied by a companion having knowledge of the condition
- Always inform the lifeguards of the condition.
EU General Data Protection Regulation (GDPR) + Data Protection Act 1998 (DPA) Information collected from you will be added to the Impulse Leisure membership database.
We may use this for administrative purposes in providing the services, and for communication with you.
In compliance with the GDPR and the DPA all information will be treated confidentially and will not be shared with any other organisation without your explicit and informed consent. For further information on how we hold and use your personal data please read our Privacy Statement in conjunction with our Data Protection Policy
- Our Centres are open to both members and non-members but admittance is strictly prohibited to persons using the facilities
- We operate a non-smoking policy and smoking is not permitted in any area of the centre
- Our Wi-Fi is free and is perfect for browsing the internet whilst using the Centres. However, we are unable to provide electricity to charge any devices you wish to use
- Anyone who is considered to be intimidating, using foul language or disturbing to customers or staff will be asked to leave. Incidents will be reported to the police if necessary
- Management reserves the right to refuse admission at any time.
Impulse Leisure’s mission is to ‘create active and healthy communities’. This can only be achieved by taking the future wellbeing of our staff, organisation, customers, community, country and the World seriously. This policy aims to put environmental and sustainability issues at the forefront of our decision making processes to ensure we achieve our mission. We recognise that our operations result in emissions to air and water, and the generation of waste. It is our aim to reduce the environmental impacts of our business and to operate in an environmentally responsible manner. This policy describes how we will achieve our aim
WHO ARE WE
Impulse Leisure is a non-profit distributing organisation (NPDO), a charitable company providing leisure and recreation facilities to the local community and is a parent company of Adur Community Leisure (ACL) and Thurrock Community Leisure (TCL).
Impulse Leisure operates seven Leisure Centres, a Golf Course, outdoor pitches and an entertainments venue across Essex and West Sussex. The main facilities that we offer include including swimming pools, fitness suites, group exercise classes, racquet sports, outdoor pitches and courts, health suites and crèches as well as an 18 Hole Golf Course & Country Club and an entertainments venue.
IMPULSE LEISURE'S ENVIRONMENTAL AND SUSTAINABILITY POLICY
- Comply with, and exceed where practicable, all applicable legislation, regulations and codes of practice from within and outside of our sector
- Comply with and remain up to date with all laws and regulations that affect all aspects of our business
- Integrate environment and sustainability considerations into all our business decisions and ensure those ideas are included within our business plan and that each idea has an owner
- Ensure that all staff are fully aware of our Environment and Sustainability Policy and are committed to implementing and improving it. We will reward new ideas (see Staff Suggestion Scheme and Reward and Recognition Policy)
- Minimise unnecessary office and transportation activities to reduce the impact on the environment and improve sustainability
- Make clients and suppliers aware of our policy, and encourage them to adopt sound management practices by publishing the policy in communal areas and sharing our policies with them directly
- Review, report annually, and continually strive to improve our environmental and sustainability performance, setting relevant objectives in Annual Plans at the beginning of each year
- Commit to continual improvement and prevention of pollution.
We will deliver our policy by:
- Purchasing equipment or supplies that are renewable, have been, or can be recycled
- Controlling all forms of waste, be it leakage of water, or other substance that has no further commercial value
- Endeavouring to obtain energy from renewable resources
- Monitoring energy performance and publishing achievements using the Display Energy Certificate (DEC)
- Including energy life-cycle costing within equipment procurement procedures
- Including energy management within all staff inductions & training programmes
- Undertaking staff awareness campaigns and promoting positive staff involvement, however where possible remove human intervention
- Instigating energy conservation within the working procedures of the Company and staff duties
- Monitoring and reducing utility consumption by a minimum of 2% annually until 2019
- Designating energy conservation as a key organisational objective
- Continuing to work with others to identify best practice, further usage efficiencies and delivering continuous improvement
- Reviewing performance and objectives regularly at executive level
- Reducing the generation of general and special waste
- Informing customers and suppliers of our commitment to reducing environmental impact
- Applying best practice guidelines specific for each temperature-controlled area to maximise efficiency and customer comfort
- Continually researching options for further energy usage reduction schemes e.g. Combined Heat and Power units, solar power, wind turbines etc.
- Achieving and maintaining ISO 14001 standard
This Policy is available on request. If you wish to obtain a copy or would like to discuss progress against our objectives, please contact Mike Baden on (01375) 385363.
OUR COMMITMENT TO YOU:
- We will respect your personal decisions and allow you to make your own choices about what exercises you can carry out. However, we ask you not to exercise beyond what you consider to be your own abilities
- We will make every reasonable effort to make sure that our equipment and facilities are in a safe condition for you to use and enjoy
- We will take all reasonable steps to make sure that our staff are qualified to the fitness industry standards as set out by the Register of Exercise Professionals
- If you tell us that you have a disability which puts you at a substantial disadvantage in accessing our equipment and facilities, we will consider what adjustments, if any, are reasonable for us to make.
YOUR COMMITMENT TO US:
- You should not exercise beyond your own abilities. If you know or are concerned that you have a medical condition which might interfere with you exercising safely, seek advice from a relevant medical professional before you use our equipment and facilities
- You should make yourself aware of any rules and instructions, including warning notices. Exercise carries its own risks. You should not carry out any activities which you have been told are not suitable for you
- You should let us know immediately if you feel unwell when using our equipment or facilities. Our staff members are not qualified doctors, but there will be a person available who has first aid training
- If you have a disability, you must follow any reasonable instructions to allow you to exercise safely.
This statement is for guidance only.
It is not a legally binding agreement between you and us and does not create any obligations which you or we should meet.
© 2009 EIDO Healthcare Limited
Information that we collect from you
When you visit or complete our contact form on www.impulseleisure.co.uk you will be asked to provide certain information about yourself including name and contact details. We may also collect information about your usage of our website as well as information about you from emails or letters you send us.
Use of your information
Your information will enable us to provide you with access to all parts of our site and to supply the services you have requested. It will also enable us to contact you if necessary. We may also use and analyse the information we collect so that we can administer, support, improve, and develop our services.
The information you provide us will be held on computers in the UK and may be accessed by or given to our staff and third parties who act on our behalf for the sole purpose of providing the services.
If you have given your explicit consent, we may use your information to contact you by post, telephone, email, or text message for your views on our services; to notify you of important changes or developments to the site and our services; and to let you know about other products and services which we offer which may be interest to you. You may withdraw your consent at any time by contacting us.
Third Party Consent
We don’t pass details to third parties other than those who help us provide our services to you. Third parties should not contact you other than in direct connection with the provision of our services.
Third Party Analysis
We may also pass aggregated information on the usage of our site to third parties for analysis purposes, but this will not include information that can be used to identify you.
Unless required to do so by law we will not otherwise share, sell, or distribute any of the information you provide to us without your explicit consent.
Security and data retention
Industry standard security measures are employed to protect your information from, unauthorised access; unlawful processing; accidental loss, destruction, or damage. We will retain your information for a reasonable period, or as long as the law requires.
Access and updating
You are entitled to see all the information held about you, and you may request changes to ensure the information is accurate, up to date, and relevant.
Data Protection Officer
Blackshots Lane, Grays, Essex, RM16 2JU
Please note that the following Cancellation & Returns Policy does not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau.
14 DAY RETURNS GUARANTEE
We want you to be totally satisfied with any products you purchase from us here at Impulse Leisure. Therefore, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date of purchase for a refund or exchange. Products must be returned un-used, in their original packaging with any related accessories or instruction booklets, and the relevant receipt.
Please note that these return guidelines only apply to products purchased on these premises. We cannot accept returns of products purchased elsewhere. Please be aware that incomplete, damaged, worn or soiled items will not be refunded or exchanged.
You can exchange an item if it is in its original un-used condition with proof of purchase. If we do not have the item you wish to exchange for in stock, we will issue you a refund. We do not reserve items for exchange.
On purchase, if the goods are defective in any material respect or deemed faulty we will aim to replace the defective goods. Failing our ability to replace, we will refund the price of the goods purchased. We are under no liability for defects arising from fair wear and tear, or any wilful damage, negligence, misuse, alteration or failure to follow the manufacturer's instructions for use of the Goods.
If you do not have proof of purchase i.e. a valid receipt, we cannot return your item. Any refunds made will be for the full amount of the goods when originally purchased.
This statement sets out the steps taken to prevent modern slavery and human trafficking in Impulse Leisure’s business activities in accordance with the Modern Slavery Act 2015.
Impulse Leisure (IL) is a non-profit-distributing-organisation providing services to two charities (Thurrock Community Leisure and Adur Community Leisure ((the Group)) managing over 10 facilities in the south east of England, mainly in partnership with local authorities. The head office is based in Essex, and the original company was formed in 2000. The annual turnover of the Group is approximately £10,000,000, with over 400 employees. IL does not have any trading activity outside of the United Kingdom.
The objectives of the Group as set out in the governing documents are to run the leisure facilities and services primarily for the benefit of local communities within which the Charities operate. The Group operates in a manner that does not discriminate against any person by virtue of their age, colour, race, nationality, ethnic or national origin, religion/belief, unrelated criminal convictions, gender, gender re-assignment, sexual
orientation, marital status / civil partnership, or socio-economic status. IL’s mission is to ‘Create Active & Healthy Communities’. The main activity carried out by the Group is the supply of services to the public, rather than the supply of goods.
The Group’s supply chain mainly consists of the receipt of goods and services from other organisations, all of which except one (France) are based in the United Kingdom. These goods are required to deliver services to the Group’s customers. The main goods and services received relate to repairs and maintenance, equipment, cleaning, utilities, entertainment, bars and catering. As part of the review for this statement the supply chain is being asked about how they ensure they comply with the Modern Slavery Act 2015.
Procurement from suppliers is a centrally controlled function which requires the use of preapproved suppliers, meaning controls are in place for committed expenditure and also the option to complete due diligence and retrospective checks.
Procurement policy is designed to ensure compliance with the law and in an ethical manner. All suppliers will be expected to commit to comply with all laws, regulations and the Group’s policies and terms of supply. IL takes a zero tolerance approach to abuse of human rights, slavery, servitude, forced or compulsory labour and human trafficking. Any supplier that fails to meet IL standards will jeopardise future business with IL.
The Group work closely with the community in all of the facilities noting that the most vulnerable groups in the UK to modern slavery could include migrant workers, illegal immigrants, asylum seekers, homeless people, travellers and people suffering from learning difficulties. Detailed procedures, operating documents and training for safeguarding are already in place and work is ongoing to educate employees on modern slavery and
identifying anyone in the community that may be at risk of abuse.
IL has strict HR policies and procedures that ensure compliance with legislation and ensures fair and equal treatment, dignity at work and prevents discrimination. Policies and operating documents are available to all staff. Staff are encouraged to report any activity they believe to be in breach of any of the Group’s operating standards or policies.
IL is committed to ensuring there is no modern slavery or human trafficking in any part of its business. IL will:
- Identify and assess risks in the supply chain and ensure compliance from suppliers
- Provide training for employees in these risks
- Protect whistle blowers.
To ensure that we offer a consistent quality of service, we would ask that all customers kindly adhere to our etiquette when using any of our facilities.
Failure to respect and adhere to our etiquettes may result in you being asked to leave the facility.
Thank you for your cooperation.
- Our cafés (available at Belhus Park, Blackshots, Chanctonbury, Corringham, Lancing Manor and Southwick) offer fresh hot and cold food made to order and serves Coffee Republic products. Therefore, you are not permitted to bring food or drink in to consume from anywhere else
- In the interest of hygiene, please do not brush your hair in the café area
- Due to Health and Safety Regulations, we are unable to heat up baby food
- Please refrain children from running around the café area due to food and drink being served to tables
- Please do not allow children to sit or stand on the surfaces
- Please do not allow children in the cupboards
- Children must be supervised at all times.
- Under 16s are not permitted in the dry changing rooms (applicable for Blackshots and Corringham only)
- Children under the age of 8 must be accompanied by an adult when using the poolside changing areas
- Do not leave any personal belongings in the lockers or cubicles overnight. Any items left behind will be removed
- Please take any personal belongings with you. Impulse Leisure takes no responsibility for damage or theft of items stored in the lockers
- You are not permitted to carry out any beauty regimes in any changing area
- No dry or wet shaving is permitted in any changing area
- You are not permitted to use mobile phones, cameras or video recorders
- Please wear dry and appropriate footwear when walking from poolside to the dry changing rooms
- Please remove shoes or use blue overshoes provided when entering the poolside area
- Please put nappies in the bins provided
- Spectators are not allowed onto poolside. Please use the viewing gallery
- Impulse Leisure is unable to lend swimming equipment for public use. Please see Reception for a range of equipment that can be purchased.
- Ask a member of staff for help with training and nutritional advice
- Allow other users to ‘work in’ whilst on equipment
- Keep loud conversation and noise to a minimum
- Appropriate sports clothing is essential, jeans are not acceptable
- Appropriate, clean sports footwear must be worn
- Work boots are not acceptable sports footwear
- Refrain from using foul language
- Refrain from playing personal music out loud
- It’s not what you lift, it’s how you lift it. Use correct technique to avoid injury
- Ensure your area is clean and tidy after use
- Wipe down equipment after use
- Don’t watch others - please ask staff for help and advice
- Bags are not permitted in the Fitness Suite. Please put them in lockers provided.
- Do not add additional weight onto cable stacks
- Ask a member of staff for alternative exercises and training methods
- If using lifting chalk, please wipe down the kit and your area after use
- Wipe down benches after use
- Ask for a spot when training hard or lifting heavy weights
- Put weights back on the racks after use, do not leave them on the floor
- Do not throw or drop the weights
- Appropriate sports clothing is essential, jeans are not acceptable
- Appropriate, clean sports footwear must be worn
- If you are new to a class, please speak with the instructor prior to the class to gain insight to its format. They will give you some helpful tips
- Please be on time. If you are late, take a spot at the back of the class
- If you are 5 minutes late, or if the warm up has ended, you will not be allowed entry
- If you pre-book but do not attend the class, you will be given a strike. If you receive three strikes within six weeks, you will not be able to pre-book a class for the following six weeks
- Please do not enter the class until the current class has finished
- Appropriate attire must be worn. Trainers are required for all classes except Yoga and Pilates
- Under NO circumstances are the following acceptable; flip flops, sandals, espadrilles, jeans or work boots
- Water must be in an enclosed, unbreakable bottle. Food is not permitted
- We recommend bringing a towel… you may need it
- All equipment (mats, steps, weights, etc) should be returned to the storage area once the class has finished
- Please wipe down equipment after use
- Please place litter in the bins provided
- Medical clearance prior to starting an exercise programme is highly recommended
- If your state of health changes, please advise the instructor who will be able to advise you or offer you alternatives
- Children must be accompanied by an adult when attending family classes.
- Please book into all classes you wish to attend at Reception and pass your receipt to the instructor. If you do not have a receipt you will be asked to return to Reception to collect one before you can join in with the class, as this shows you have booked in
- If you arrive over 5 minutes late, or if the warm up has ended, you may not be allowed entry into the class
- Please give at least 2 hours notice if you are unable to attend a pre-booked session. This can be done by phone or online
- Please respect other members on the waiting list by cancelling any sessions that you are unable to attend.
- Customers must be 16 years or over to use the Sauna and Steam Room
- Maximum of 2 hours per session at busy periods to allow all users access to the facilities
- Swimming costumes or shorts must be worn at all times
- Last admittance will be 30 minutes prior to the closing time
- Hair dye, shaving, sharp objects, food or oils are not permitted
- Body scrubs, face masks and conditioners are not permitted
- Please dry off to prevent excess water on the floor
- No food or alcohol is to be consumed in the Health Suite
- No anti-social behaviour will be tolerated
- Lockers must be used to store items
- If you have a medical condition that is affected by heat, you should not use the Sauna or Steam Room
- You should not use the Sauna or Steam Room without consulting a Doctor if you suffer from the following illnesses or conditions: high/low blood pressure; pacemaker; heart condition; diabetes; pregnancy; blood disorders; open sores/ wounds; contagious disease; upset stomach or are ill in any other way
- Remove shoes or flip flops before entering the Sauna or Steam Room
- Open the door gently when entering and shut the door firmly behind you
- Sit or lie down on a towel. Please take any belongings away with you
- When conversing, users should keep voices low and respect other user’s desire for quiet
- Do not try to persuade other users to stay in the Sauna or Steam Room longer than they feel comfortable with
- Leave all electronics and combustible objects, such as paper, out of the Sauna and Steam Room
- Under no circumstances should clothing be left in the Sauna to dry.