This privacy policy sets out how Impulse Leisure uses and protects any information that you give us when you use this website.

Impulse Leisure is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Impulse Leisure may change this policy from time to time by updating this page. You should check this page from regularly to ensure that you are happy with any changes. This policy is effective from 1st January 2014.

What we collect

We may collect the following information:

  • Name and job title.
  • Contact information including email address.
  • Demographic information such as postcode, preferences and interests.
  • Other information relevant to customer surveys and/or offers.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails/SMS about new products, special offers or other information which we think you may find interesting using the email address and telephone numbers which you have provided. 
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee of £10 will be payable. If you would like a copy of the information held on you please put your request in writing.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Modern Slavery Statement

This statement sets out the steps taken to prevent modern slavery and human trafficking in Impulse Leisure’s business activities in accordance with the Modern Slavery Act 2015.


Impulse Leisure (IL) is a non-profit-distributing-organisation providing services to two charities (Thurrock Community Leisure and Adur Community Leisure ((the Group)) managing over 10 facilities in the south east of England, mainly in partnership with local authorities. The head office is based in Essex, and the original company was formed in 2000. The annual turnover of the Group is approximately £10,000,000, with over 400 employees. IL does not have any trading activity outside of the United Kingdom.


The objectives of the Group as set out in the governing documents are to run the leisure facilities and services primarily for the benefit of local communities within which the Charities operate. The Group operates in a manner that does not discriminate against any person by virtue of their age, colour, race, nationality, ethnic or national origin, religion/belief, unrelated criminal convictions, gender, gender re-assignment, sexual
orientation, marital status / civil partnership, or socio-economic status. IL’s mission is to ‘Create Active & Healthy Communities’. The main activity carried out by the Group is the supply of services to the public, rather than the supply of goods.

Supply Chain

The Group’s supply chain mainly consists of the receipt of goods and services from other organisations, all of which except one (France) are based in the United Kingdom. These goods are required to deliver services to the Group’s customers. The main goods and services received relate to repairs and maintenance, equipment, cleaning, utilities, entertainment, bars and catering. As part of the review for this statement the supply chain is being asked about how they ensure they comply with the Modern Slavery Act 2015.

Procurement from suppliers is a centrally controlled function which requires the use of preapproved suppliers, meaning controls are in place for committed expenditure and also the option to complete due diligence and retrospective checks. 

Procurement policy is designed to ensure compliance with the law and in an ethical manner. All suppliers will be expected to commit to comply with all laws, regulations and the Group’s policies and terms of supply. IL takes a zero tolerance approach to abuse of human rights, slavery, servitude, forced or compulsory labour and human trafficking. Any supplier that fails to meet IL standards will jeopardise future business with IL.


The Group work closely with the community in all of the facilities noting that the most vulnerable groups in the UK to modern slavery could include migrant workers, illegal immigrants, asylum seekers, homeless people, travellers and people suffering from learning difficulties. Detailed procedures, operating documents and training for safeguarding are already in place and work is ongoing to educate employees on modern slavery and
identifying anyone in the community that may be at risk of abuse.


IL has strict HR policies and procedures that ensure compliance with legislation and ensures fair and equal treatment, dignity at work and prevents discrimination. Policies and operating documents are available to all staff. Staff are encouraged to report any activity they believe to be in breach of any of the Group’s operating standards or policies.

Due Diligence

IL is committed to ensuring there is no modern slavery or human trafficking in any part of its business. IL will:

  • Identify and assess risks in the supply chain and ensure compliance from suppliers
  • Provide training for employees in these risks
  • Protect whistle blowers.


Contact details for information requests should go to:

Freedom of Information,
Impulse Leisure,
Head Office,
Blackshots Lane,
Grays, Essex,
RM16 2JU